Interra Network Limited, a Technology Company in Nigeria is Recruiting for Technical Helpdesk Agents. At Interra Networks, we believe that technology is an enabler and we use it to create products and services that improve our customers lives and businesses.
Job Title: Technical Helpdesk Agent
Location: Abuja, Nigeria., FCT
Job # 655821
Role Profile:
Suitable candidate would be responsible for external and internal 1st level support services which include Desktop support, LAN, WAN and infrastructure with Emphasis in Electrical Electronics.
Core Function
- Monitoring the local and wide area network.
- Installation, integration, maintenance and management of networked systems for the transmission of data.
- Identify and resolve server hard ware issues.
- Server support would be windows enterprise and other servers in the data centre.
- Carry out regular checks on the status of servers (soft and hard ware)
- Manage the data backup of servers.
- Efficiently analyzing and correcting hard ware and network issues.
- Start up all applications e.g.: Sugar, CRM, Sales force ETC.
- Install soft ware, tests systems, implement and maintain system integrity.
- Recommend and install fire walls and antivirus software
- Handle escalation support from support team as assigned
- Manage and support all Electrical installation within the company and deployed Electrical /ICT technology to clients.
Skills:
- Familiarity with VSAT, Radio and Fiber WAN links.
- Technical skill/experience.
- Ability to work with minimal supervision and possess good organizational skill
- Strong interpersonal skills are needed to work well with others
- Good analytical skill
- Ability to communicate with individuals at all levels in the company and with various business contact outside of the company in an articulate, professional manner
- Excellent critical thinking and problem solving skill
- Proactive and the ability to use initiative.
- Professionalism and task oriented.
Education / Qualification
- BSc Engineering, computer science , or any relevant related course
- Knowledgeable or have a technology background
- Power, cooling , electrical or mechanical engineer
- Good understanding of physical/storage environment and system performance
- Good understanding of physical electrical wirings
- CCNA, MCSE
Application Dealine
13th October, 2011
Method of Application
Interested and qualified cand
Click here to apply online
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