 Zain (formerly MTC) is the pioneer of mobile telecommunications in the Middle East and now a major player on the African continent. We began life in 1983 in Kuwait as the region's first mobile operator. Today, we are a leading mobile and data services operator with a commercial presence in 23 Middle Eastern and African countries. Basic Purpose: Management of IT services Business Unit: Zain Nigeria Division: Information Technology Location: Nigeria - Lagos Closing Date: 23-May-2010 Main Duties & Responsibilities: -Assurance of functional quality of solutions in accordance to requirements and expectations -Overall reporting regarding service quality and performance improvement -Definition of IT services and service levels offered / provided to the organization -Management of the service catalogue -Monitoring and management of service levels with regard to capacity, quality, availability and resources -Customer Advocacy -Demand/Capacity Management Qualification & Competencies: Qualifications: * Degree in Computer Science, engineering or related field is required * MBA will be advantage * ITIL Managers Version 2 and V3 foundation certification Work Experience: * Minimum of 10 years working experience in IT. At least 5 years in managerial role in a blue chip company * At least 4 years experience in IT service management using the ITIL standard * At least 3 years working experience in a Telecoms company * Interpersonal skills * Good working knowledge of : * Balance Scorecard * OpenView/I2MP or similar tool Key Departmental Responsibilties: Customer Advocacy Operational demand management Service/Operational level management Service Catalogue Management IT Service Quality Service Improvement programmes IT performance reporting (SLAs/KPIs) Note: you will be required to attach the following: Search for high paid jobs here |
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