Job Title Quality Assurance Officer Online (5) Department: Customer Relations Location: Lagos Job Description: * Effectively execute stated policies and procedures in respect of quality and performance management * Routinely monitor transactions performed by process owners to identify non-compliance. * Assist in the application of practical performance boosters * Participate in day-to-day performance and quality monitoring exercise * Assist in facilitating performance review processes ensuring objectivity, precision and promptness * Proactively assist in identifying environmental constraints to quality delivery * Analyse, summarize and review data; report findings, interpret results and make recommendations * Generate relevant reports * Perform other task as required by line manager * Actively assist line managers in the development of team and individual quality and performance standards * Facilitate target setting and performance contract development for all employees * Assist in monitoring and benchmarking performance across and within teams, effectively isolating good and under performers. * Actively participate in the administration of customer satisfaction surveys and employee satisfaction survey Job Conditions Normal MTNN working conditions. Minimum qualification is 2.2 or its equivalent Reporting To: Quality Assurance Team Lead Required Skills: * 2 years general work experience – preferably within client environment Employment Status : Permanent Qualification: First degree This vacancy expires on 9/8/2009 Click here to apply online | ||||
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