Lufthansa Airlines Recruits: Customer Service & Operations
 Those who aim high need a solid base. There is hardly a better way to lay that foundation than from within a Group which can be counted among the world-leaders in almost all sectors. And for whom it is just as important that you can also take into account your own personal interests and goals. With a Lufthansa Graduate Program you will create the best take-off conditions for your future career. (various locations) The Customer Service & Operations Agent (m/f) is responsible for the handling of passengers and aircraft with particular emphasis on service, punctuality and quality as well as economic aspects. Dependent on the assignment-focus the tasks include the following: Responsible for the daily operation / flight activities for Lufthansa flights and Lufthansa handled flights of other carriers Perform weight & balance and ramp supervision Coordination of all phases of aircraft handling, including baggage and cargo handling, catering, cleaning, fuelling, crew and passenger boarding Coordination and communication with Airport Authorities Coordination and communication with crew hotel, crew transportation and coordination of other crew issues Supervision and coordination of Handling Agent during all phases of aircraft unloading/loading Operational safety/load security checks on aircraft prior to departure Coordination of all operational activities on the ramp during irregularities Maintain daily trip files and station traffic reports as well as all aircraft handling related statistical data Passenger handling / service according to Lufthansa quality standards Your profile a motivated and self-driven team player with a diligent and systematic working approach the desire to give excellent customer service must have a confident manner and the ability to deal with conflicts and make ad-hoc decisions very good communication skills in English computer literacy Knowledge of German is a plus. suitable for shift work and able to work under pressure Lufthansa German Airlines is one of the world`s leading airlines. As an internationally-operating aviation Group Lufthansa is active in five business fields: Passenger Transportation, Logistics, MRO, Catering and IT Services. More than 400 subsidiaries and holding companies also belong to the Group. The airline offers more than 200 destinations in approximately 80 countries using around 534 aircraft, 280 of them belong to Lufthansa Passage Airline. More than 70 million passengers worldwide place their trust in us each year. The dedication, skills and excellent service of our employees is one of our greatest strengths. |