Etisalat Nigeria is recruiting for the position of a Graduate Analyst - IT Support. We have a vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Etisalat Nigeria is recruiting to fill the below position:
Job Title: Analyst - IT Support
Location: Port Harcourt,NG
Job Summary
Assist in the resolution of first level IT related hardware, software and network issues organization-wide.
Principal Functions - Assist in providing general first level technical support to end users organisation-wide.
- Assist in resolving issues and attending to service requests in line with agreed SLAs.
- Interact and consult with internal and external customers to manage customer satisfaction.
- Assist in developing and maintaining an accurate database of historical information about previous user issues.
- Collate and prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager, User Support.
- Perform other duties as assigned by the Manager, User Support
Educational Requirements - First degree or its equivalent in a relevant discipline.
- Minimum of one (1) year work experience
Experience,Skills & Competencies - Passion for Excellence
- Integrity
- Team work
- Customer Focus
Method of Application
Interested and qualified candidates should:
Click here to apply online
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